Shipping Policy
Free shipping on all order.
Express delivery: delivered within 5-7 days, processed within 1-2 days.
(Note: During peak seasons and promotional sales, delivery might take a little longer.)
U.S : We offer free shipping on all orders within the United States
Please note: (Except outside the continental U.S : 006-009 Puerto Rico, Virgin Islands; 966-969 Hawaii, Guam; 995-999 Alaska and APO/FPO/DPO addresses.)
Once your order is packed and shipped, we will send you a shipping confirmation email with shipping information and a link to track your order online. In addition to email, you can also track your order by clicking on the My Account page and selecting Orders. Please note that it may take a few days for tracking information to be available.
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.
Our parcels are delivered by logistics companies, which can track the logistics status in real time, but if the delay/loss is caused by irresistible reasons, we are also deeply sorry, we can do the following:
A, Maintain communication with the our service
The last thing we want to see is that your package has been delayed. Make sure we know the status of the package. We will keep in touch with you at any time and let you know the status of the package. And explain the situation to you.
B. Track your goods in real time
When you notice a delay at any time during the shipment process, you can take some form of action: send a replacement package in a faster way. Or, if there is a delay and you are anxious to get the package, you can contact us, and we may re-issue the package using other shipping methods according to the situation.
You can cancel your order, we accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund.But If the product has already been shipped out, we will unfortunately be unable to cancel the order. Thank you for your understand!
Note: You will be notified by email once the order has been sent. So it is can not to cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understand!
If you have any question,You can contact us directly: [email protected]
Company Name: Guangdong First lmport & Export Trade Co., Ltd.
Company Address: No.5 Keji East Road, High-tech Zone, Shantou, Guangdong, China 515041
Email: [email protected]
Call us:+86 13556408003